The error message ‘ink cartridge not recognised‘ message may appear on your screen sometimes when using compatible Epson ink cartridges. Usually this message is shown when non-Original or compatible ink cartridges are used. However, if no matter how many times you try installing the cartridge and the ‘cartridge not recognised’ message still appears, or maybe a red cross appears, you can try some of the solutions outlined below. For example, the Epson T0711, T0712, T0713 and T0714 ink cartridges can be prone to displaying this message but there are steps you can take to rectify the matter.
Complete a basic check
- Has your cartridge suddenly stopped working? Most ‘Ink cartridge not recognised’ errors with compatible inks means the cartridge is empty.
- Are the cartridges the correct inks for your printer? Incorrect inks will give the same error message.
- s the colour installed in the right slot? e.g. A black will not work in a yellow slot.
Identify the problem cartridge
- If you have replaced more than one ink cartridge and are getting the error message then it is likely that just one of the cartridges is causing the problem and affecting all the cartridges.
- In the first instance, remove all the newly installed ink cartridges from the printer and reinstall all previous inks – the error message should disappear.
- Install the new inks one at a time until the error message reappears and then you will have successfully identified the cartridge causing the problem.
Rectifying the problem cartridge
- Remove the cartridge causing the issue and gently wipe the copper ‘chip’ area with a soft lint free cloth or clean pencil rubber to remove any static.
- Switch the printer off at the wall, leave for 30 minutes and switch back on.
3.This will reset the printer and remove the error message from the memory of the printer.
Compatible printer cartridges
All Epson Printers will usually accept compatible and refillable cartridges, the only time there is an exception is when the printer has received a downloaded firmware update from Epson. First of all are you sure that the message is not just asking for your permission to use the installed ink cartridges? If it is, then this message will normally have a ‘continue’ box at the bottom of the message. It might sound obvious but it’s worth double-checking.
However, if your message clearly states that the cartridges is not recognised or is not compatible with the printer then please follow the 5 steps below.
- Remove the ink cartridges from your printer with the printer switched on. Follow the printer prompts as you go through the procedure for changing and ink cartridge.
- Next, turn your printer off and leave for approximately one minute. This gives the printer a chance to clear the error it had and power down naturally. It might also be worth checking your printer is passing this information this to your computer and that the error on screen has cleared.
- Now turn the printer back on and wait for it to warn you of the missing ink cartridges. Taking an extra minute or two now may save you having to return your ink cartridge to your supplier or buying a new one.
- Re-fit the ink cartridges one at a time. Make sure that you follow any instructions closely or follow the procedures as described in your printer manual. If more than one cartridge has been rejected, it’s recommended installing them individually and making sure the ink cartridges are being recognised by your printer before installing the next cartridge. If any of the ink cartridges are rejected during the installation process, remove them straight away and replace with another one.
- There are a many different causes of compatible ink cartridges for Epson printer not being recognised, sometimes there are damaged chips – maybe the chip is not correctly aligned with a corresponding contact in the printer. Perseverance is the key to getting the compatible ink cartridges to work and up to now we have not lost a customer by selling compatible ink cartridges that will not work.